*THIS IS NOT A REMOTE POSITION*

The Company

Wheelchair Transport Service is a local, family-owned and operated company. We have been serving the Tampa Bay Area for over 50 years, and love helping our clients live more fulfilled lives. Our service areas include Pinellas, Hillsborough, Pasco, Hernando, and Polk counties. We are expanding rapidly, yet still promote a family atmosphere. Due to this expansion, there is plenty of opportunity for growth.

We offer competitive benefits:

· 4% matched 401K

· Up to 75% of medical insurance paid by company

· Paid time off and Holiday pay

· Dental/vision/life insurance

· Bonus potential

The Position

We are currently seeking a dispatcher, this position offers the opportunity for one-on-one training on our internal procedures, dispatching software, and daily tasks. If you are someone with a positive attitude, strong work ethic, and a team player, we want to hear from you! Some responsibilities will include:

• Receiving calls from our customers including hospitals, nursing facilities, and individuals, and scheduling trips.
• Routing trips and monitoring the trips statuses to ensure on time performance
• Entering trip data into our state of the art dispatching software
• Communicating with the drivers
• Plan and schedule for the next day's transport
• Monitor transport volumes including same day add ons and adjust resources accordingly
• Run appropriate reports throughout the day and at the end of the day to check for issues and make necessary corrections.
• Analyze schedules and historical trip data to ensure on time performance and efficient use of resources

Qualifications

• Strong typing and computer skills
• Professional phone presence
• Detail oriented, motivated individual who thrives in a fast-paced environment.
• Team player with a positive attitude, even in high pressure situations.
• Ability to work independently
• Excellent communication skills and empathy are a must
• Problem solving skills
• Works well in high pressure situations
• Ability to pass level II background check 

Job Type: Full-time

Salary: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• To be discussed

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: 14561 58th Street N Clearwater, FL 33760